Candlelit Occasions Shipping Policy
Shipping Options - Royal Mail Standard Tracked
Delivery Time frame:
UK Standard Tracked delivery - Royal Mail standard tracked delivery service aim is 2-3 business days after dispatch. During peak periods some delivery services may be longer
Cost:
We offer FREE Royal Mail Standard Tracked delivery throughout the United Kingdom for our customers for purchases over £35. For orders of £35 or less a Standard Tracked delivery charge of £3.60 is applied at checkout. We use Royal Mail tracked for all UK orders.
Tracking:
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
• Note: to receive tracking updates a customer needs to ensure either an email address or mobile number is listed at the time of ordering.
Delivery Days:
Deliveries are made Monday to Saturday, excluding public holidays.
Signature Requirement:
A signature is not required for Royal Mail Standard Tracked deliveries. If no one is available to receive the package, it will be left in a safe place or a card will be left to arrange a re-delivery or collection from the local sorting office.
Dispatch Times
Order Processing:
Orders received on Monday - Friday, excluding national holidays, are usually packed and dispatched the next day, following receipt of payment of the order. Orders received on a Saturday or Sunday are dispatched the following working day. During peak times or promotional periods, processing times may be extended.
General Information
Shipping Address:
Please ensure that the shipping address provided at checkout is accurate and complete. Candlelit Occasions is not responsible for any delays or losses due to incorrect or incomplete address information.
Lost or Damaged Items:
While we strive to ensure your order reaches you in perfect condition, in the rare event of a lost or damaged item, please contact our customer service team within 7 days of the expected delivery date for assistance.
International Shipping:
Currently, Candlelit Occasions ships only within the UK. We are working on expanding our shipping options to international destinations in the near future.
For any further queries or assistance, please contact our customer service team at info@candlelitoccasions.co.uk
Thank you for choosing Candlelit Occasions!